Frequently Asked Questions

General Questions

What is True Course Guides Digital?

True Course Guides Digital is an online learning platform that offers professional development courses designed by industry experts. We focus on practical, skill-based learning that helps students advance their careers and develop valuable expertise.

Who creates the courses?

Our courses are developed by experienced professionals and subject matter experts who have years of practical experience in their respective fields. Each instructor is carefully selected based on their expertise and ability to teach complex concepts clearly.

Are the courses suitable for beginners?

Yes! We offer courses for all skill levels, from complete beginners to advanced practitioners. Each course clearly indicates its difficulty level and prerequisites, so you can choose the right course for your current knowledge and experience.

Course Access & Learning

How do I access my courses after enrollment?

After completing your enrollment, you will receive a confirmation email with login instructions and access details. You can then log into your student dashboard to access all your enrolled courses and track your progress.

Can I learn at my own pace?

Absolutely! All our courses are self-paced, allowing you to learn according to your schedule. There are no strict deadlines, and you can revisit lessons as many times as needed to master the material.

How long do I have access to a course?

Once you enroll in a course, you have lifetime access to the content. This means you can return to review materials, refresh your knowledge, or reference specific lessons whenever you need to.

Do I receive a certificate upon completion?

Yes, you will receive a certificate of completion for each course you successfully finish. These certificates can be added to your professional profile, resume, or LinkedIn account to showcase your new skills.

Payment & Enrollment

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through encrypted channels to protect your financial information.

Is my payment information secure?

Yes, we take security very seriously. All payment transactions are encrypted and processed through secure, industry-standard payment gateways. We never store your complete payment information on our servers.

Can I get a refund if I'm not satisfied?

We want you to be completely satisfied with your learning experience. Please refer to our Terms of Service for detailed information about our refund policy and the conditions under which refunds may be available.

Technical Support

What if I experience technical issues?

Our technical support team is available to help you resolve any issues you might encounter. You can reach us through the contact form, email, or phone during business hours. We strive to respond to all technical inquiries promptly.

What are the system requirements?

Our platform works on any device with a modern web browser and internet connection. This includes desktop computers, laptops, tablets, and smartphones. No special software installation is required.

Can I access courses on mobile devices?

Yes, our platform is fully responsive and optimized for mobile devices. You can access your courses, watch videos, and complete exercises on smartphones and tablets with the same quality experience as on desktop.